EMS Was Shouted Out Of Express Delivery.

"Double eleven" over the past more than 10 days, some of our little friends. express Before I arrived, I forgot what I had bought. Recently, micro-blog netizens have Tucao, denouncing the courier king of the express industry, "EMS get out of the courier industry!"

Netizens complain that express delivery slows down "EMS get out of the courier industry!" "double eleven shots are finished, 3 days later shipped, 5 days later sent to Wuhan, and then there is no more, 7 days, EMS, are you traveling?" "EMS has become slow delivery. Double 11 has been sent to Shanghai on the same day. Until today, the logistics information has not changed. Such an enterprise should go out of business." "How bad is my place? It took 10 days for Ningbo to go to Hangzhou. I waited for my heart to break up, and I brush the logistics day by day." "It's the same day when Shenzhen sends it. It's been a day for people to rhyme the circle. You used it for eleven days. Did you come over on the snail's back?" they called to say too many things and sent them over in two days. "What do you want to do with your family?"

Reporters noted that, on micro-blog, recently, many netizens complained about the slow delivery of EMS express, and the double 11 purchases have not been delivered so far. Netizens say "EMS get out of the courier industry!" has become a hot topic. As of press release, in the related micro topic voting, a total of 18540 netizens participated in the voting. 89.21% of the netizens thought EMS too pit father, the price and speed, service attitude is not directly proportional to.

10 days ago, the express arrived at home, and the other side of the investment department had not received any complaints from members of the public, Ms. Wei, who had been delayed by EMS for a few days. Ms. Wei told reporters that she had bought 6 items altogether, and 4 of them had arrived in a week, and only 2 of EMS had not yet received it. What is annoying is that 1 of them checked the odd number, and the express was 10 days away from the opposite side of the road.

Ms. Wei said that the seller shipped from Taicang, Jiangsu on the morning of EMS11 12. At 6:52 in the morning of 13, it showed that "Shanghai entered the site". At 13:57 that afternoon, it was updated as "Shanghai Post Express Logistics Co., Ltd. flower and flower investment department to enter the site." At that time, she had been waiting for a week and couldn't get the goods. Miss Wei had played the EMS customer service hotline 11183, or was unable to enter the busy tone. It was hard to get in or wait. "Once, I waited for 28 minutes, and it was always music and voice prompt." She also tried to find the phone of the investment department on the Internet, and did not find it. After many twists and turns, the address of the investment department was finally found. It was just across the street from her home.

At 4:30 on the afternoon of 22, Ms. Wei came to the flower and tree throwing department. The investment department was about fifty or sixty square meters, and there were three piles of express delivery on the ground inside and outside the shop, about two hundred or three hundred pieces. Knowing the intention, the staff explained that there were too many double 11 Express items, which might delay the delivery, and then left Ms. Wei's express number, and promised to help her find it and arrange for second days to send it to her. But Miss Wei has been waiting for a day yesterday and still hasn't received the goods. Wei said that the day to the Ministry of investment to find a courier, she was not alone.

"That's a down coat. Is it necessary to come back in spring?" Ms. Wei reluctantly said that the original impression of EMS was the most formal and secure express, but this time it seems that the efficiency is too low. Ms. Wei was disappointed to find the phone and address of the customer service phone and his address without a clue.

Customer service telephone booth busy, not all mail commitment time limit.

Many netizens call EMS "the arrogant king of the express industry". Although formal and safety are the biggest advantages, but today, with the emergence of private couriers, the tariff has become the biggest weakness. Taking Suzhou to Shanghai as an example, the weight is one kilogram, the private express is 10-12 yuan, while the EMS is 23 yuan. This is double 11. EMS Again, at the speed, many netizens were disappointed.

The reporter also called the customer service telephone number 11183 on EMS's official website several times in the morning, prompting "busy seats". On the EMS official website, "domestic express delivery time limited commitment service" points out that the EMS express time limit service means that China Post Express Logistics is included in the commitment range, and the express mail delivery standard mail is sent to each other between the cities, and the whole time limit is promised to the customer.

The commitment also indicates that the commitment time limit is calculated according to the way from zip code to zip code. Reporters noted that through the official website "domestic express delivery time inquiry" can query the standard delivery time of 100 cities between the whole EMS delivery time, indicating that "only the exact time limit for accurate inquiry commitment, fuzzy query results as a reference; for more than the exact scope of the postal code, no commitment." The reporter queried Wei's receipt and delivery address zip code because it was not in the zip code. Query scope Therefore, it is not possible to ask for refund of charges. However, it is shown by fuzzy query that the number of delivery days is 1.5 days.