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What Kind Of Staff Should The Tea House Hire?

2010/6/8 14:03:00 160

Entrepreneurship

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staff

We must have high demands so as to improve the overall quality of service staff: a teahouse.

Management

The key lies in the overall quality of the service staff. The waiter is the eyes of the teahouse. Improving the overall quality of the waiter is the key link to open the teahouse.

As a waiter in a teahouse, first of all, it is necessary to have a good cultural quality, preferably one or two foreign languages, to master the professional knowledge of tea, including the type, origin, quality standard, characteristics, brewing methods and storage methods of tea.

At the same time, there are comprehensive knowledge, such as tea art, tea ceremony, tea ceremony, tea drinking, tea fighting and tea history.

The waiter is directly dealing with customers, which is the key to the effectiveness of the teahouse. Generally speaking, it should have the following professional qualities:


1, attractive instrument: dress is neat and clean, style is timely, beautiful and generous, expression is simple and honest, can not be strong smiling face, do not be dull and expressionless.

The manners are gentle, natural, warm, not dishevelled, not dyed with colored hair, nail polish, perfume, and valuable accessories.

The posture is natural and appropriate.


2, keen observation and judgement: the waiter must have the ability to "observe and see". By recommending different consumer products to different customers, the turnover rate will be higher.


3, more flexible and accurate response ability: because the customer level is different, the request is also different, this requests the waiter's response ability, responds to different customers' different requirements, responds quickly, understands and understands customer's consumption intention, and gives prompt reply or offer service.


4. Better.

language

Expressive ability: language is a tool for communication and an important means to provide information and feelings. Language expression is very important, which is directly related to the effectiveness of teahouses. Mandarin should be spoken, service taboo should not be used, speech should be moderate, and tone should be grasped, kindly and natural, courteous and sincere, appropriate for addressing people, and flexible for different customers to apply different politeness languages.


5, strong self-control ability: the working environment of employees is relatively monotonous, customers' personality is different, and some customers are more critical. This requires the waiter to control the mood and keep a good attitude for every customer.

"Customers are God", please keep the service staff firmly in mind.


6, have a certain financial knowledge: the waiter must have some financial knowledge, including counterfeit money, foreign currency, various checks recognition ability, and the correct invoice.

As a waiter, the tea shop should also have various packaging capabilities, including bag packaging, paper packaging, box packaging, and barrel packaging.


In short, a teahouse service personnel must have good psychological quality, business ethics, professional knowledge and excellent communicative reception ability.

The importance of teahouse waiters is of great importance to carry out professional training for tea attendants at any cost.

"Sharpening the chopper is not a mistake". This can not be neglected. Otherwise, it will be uneconomical to spend a huge sum of money on opening a teahouse because of the poor quality of the waiter.

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