Etiquette Requirements For Questions In Business Communication

　　 1, seize the opportunity to ask questions.

The time to ask questions includes the following requirements: first, do not ask questions when the other side is explaining the problem; "interruption" is not respecting the other side's performance; two, in non debate situations, it should be objective, unbiased, without any restrictions, and does not imply, does not indicate any position of the declarative language questions. At the beginning of the meeting, some leaders said, "our position on this issue is... May I ask what is your opinion? "What is the change of the plan, what suggestions do you have?" Such an early and restricted question often gives people a false feeling. People will think that since the leader has decided, what is the significance of his own statement? Three, it is necessary to confirm the intentions of the other parties with tentative questions, and then adopt direct questions, otherwise the questions may be inappropriate or rejected. As a negotiator can say, "I don't know if I fully understand your meaning. I hear you say... If you are positive or negative, the negotiator can say, "if so, why do you not agree to this condition?" and so on. Four, it is necessary to prepare the important questions in advance (including the conditions, wording, questions and so on), and imagine several answers of the other party, and design strategies for these answers. Five, the question of new topics should not be put forward when the other party talks about a certain problem, so it should be induced to turn gradually.

　 2, people should ask questions.

Questions should be adapted to the age, occupation, social role, character, temperament, educational level, depth of knowledge, knowledge breadth and life experience. The characteristics of the object determine whether we should be frank, concise, implicit, euphemistic, serious, witty, humorous, meticulous, and so on.

　　 3. Sort out questions.

Is it an open or secret negotiation? negotiation Or is it an Inter Organizational negotiation? Is it a "field" desktop negotiation or a "private" negotiation on the sidelines, a question or a speech, etc., all of which require the questioner to pay attention to the influence of the environment.

　　 4, pay attention to the skills of asking questions.

Careful organization of sentences. In negotiations, negotiators in order to gain favorable negotiating status or respect and courtesy, change the word order and structure of the negotiation language, so that the hearer can produce semantic judgment. illusion And actively respond to it. As a typical example in many foreign theories of negotiation, a priest asked the bishop, "can I smoke when I pray?" the bishop felt that the priest was extremely disrespecting to God and refused his request. Another priest also asked the Bishop: "can I pray when I smoke?" the bishop felt that he had never forgotten God. Even when he smoked, he thought of prayer, and his heart was so sincere that he readily agreed. The request of the last clergyman was granted because he carefully organized the sentence and played a game with the prefix adverbial "predicate".

Psychological research shows that it is difficult for people to accept actions or things that are offensive to themselves, contrary to social rules, and contrary to ethics. If people feel that the way and intentions of others are benign, gentle and respectful, they are willing to accept it. After that, a clergyman changed his meaning by changing word order under the condition that his real purpose remained unchanged, so that the hearer would have an illusion and form a positive response in his attitude, so as to reduce adverse reactions such as confrontation, alert and hostility. This technique can be used not only in questioning, but also in statements, speeches, persuasion and other languages.

Second, ask questions succinctly. Asking too much and too much hinders the reception and thinking of the other person's information. When there are many problems, ask one or two questions at most. After being clear or answering the questions, then ask questions again and again. Such a rhythm is polite.

Third, to ask questions about sensitive questions should be tactful. Because of the need for negotiation, sometimes we need to ask some sensitive questions which are usually taboo in public. It is better to give a brief explanation before asking questions. This is a skill that people avoid embarrassing. If a woman is very sensitive to age, she can say, "can you ask your age in order to fill out this form?"

4. Allow questions to be answered after questioning. time Don't disturb the other's thoughts at will.

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