China's Online Shopping Consumer Rules Top 10 Online Shopping Pay Attention To Their Hard-Earned Money

The Consumer Council released the "ten online shopping consumer rules" in 2013. Phishing sites, false promotions, unilateral cancellation of orders, group buying, "two consumption", online shopping identification, and illegal selling of personal information by Internet dealers were all on the blacklist.

　　 Top 1.

First price increase, discount, real promotion. Fake discount

Some online merchants often claim the so-called "lowest price", "Cheapest" or "the most cost-effective" in order to attract consumers to buy online. In fact, most of them use the trick of "substantially increasing prices and then playing super low discounts". Netizens spend money on them. They think they will get a real benefit if they get a bigger benefit.

Lawyer's comment: the behavior of price discount and fictitious original price is a kind of price fraud. The businessman releases false price information and induces consumers to make a wrong judgment. It violates the relevant provisions of the consumer protection law and the price law, and should bear corresponding civil liability or even administrative responsibility.

Top 2.

Phishing websites are frequent online shopping.

Online shopping "phishing" websites are frequent, unscrupulous, selling "selling sheep's head and selling dog meat" or selling "guerrilla warfare" transformation websites. Once deceived, because most of the complaints website operators can not find or do not in the relevant jurisdiction, the functional departments are difficult to implement regulatory means, and the success rate of mediation or investigation is very low.

　 Top 3.

Group buying service "shrink" forced to "two consumption"

Group buying websites like to launch many sales activities that appear to be "super value" and "super low price", but the related services are also "shrinking" with the price, which is greatly reduced and frequently leads to disputes. Many consumers also complain that "group buying has been forced to consume two times", such as "hotel group purchase price changes prepaid, when the price rises," and so on.

　 Top 4.

Auction to become a gimmick merchants unauthorized cancellation of orders

"Time limit auction" and "spike kill" are commonly used promotional means of online stores, and often produce better sales results. However, many consumers reflected that their hard "spike" products were notified, or they were cancelled on the grounds of Oversale. Moreover, some businesses, including some big shopping malls, did not tell consumers the truth.

Top 5.

Genuine authenticity is hard to identify online shops "kick ball".

Many online shopping businesses advertised the products as genuine authentic goods, original licensed goods, and supporting the inspection of counters. However, when consumers wanted to "verify their identity" after buying, they encountered "identification difficulties". The website owners, sales counters, franchised stores and agency companies played "kicking balls" with each other, resulting in the authenticity of the purchased goods and the consumers' suffering.

Top 6.

Buyers online shopping for bad sellers to retaliate

Netizens buy goods from some online shopping businesses, and they are criticized for their quality or service problems. Due to the direct evaluation of the seller's credit and sales, some sellers are trying their best to modify the evaluation of the buyers.

Top 7.

Rights protection platform such as consumer rights protection is still difficult.

Although some large electricity providers have set up a platform for consumer rights protection, they have not really played the role of safeguarding rights for consumers. If there is a consumer complaint, the 1.5 air conditioners on a large online shopping mall will be turned into one by the time they deliver goods. Obviously, the goods are not in the right place, but the consumer protection platform set up in the mall reflects and complains many times, but it can not be solved.

Top 8.

Personal information online naked business resale profit

When shopping online, consumers must fill in personal information such as address, telephone, etc. some bad businessmen use the information they have learned to sell and profit, resulting in the leakage of personal information of consumers. Consumers often pay by online payment when they purchase online, leaving more information about ID card, credit card, bank account and so on, which brings more information security risks.

Top 9.

Overseas purchasing risks are big, inspection returns, rights protection is difficult.

With the increasing popularity of online shopping applications, overseas online purchasing business is also rising. Many netizens prefer buying goods that are desirable through purchasing. However, it should not be overlooked that there is a big risk in purchasing overseas goods, such as defective goods, which are generally difficult to return. However, there are doubts about authenticity and lack of credible and effective identification channels in China.

　　 Top 10.

Third party payment loopholes consumer accounts unsafe

In order to facilitate shopping, many online shoppers often use various third party payment tools, but in fact, there are still many loopholes in their security. Some consumers accidentally fall into the trap of "promotion bonus payment", and the account cash is cheated. It is said that the promotional red envelope is a value-added service for the seller by the fast payment system. However, its system settings allow buyers to generate promotional red packets, which provides an opportunity for individual illegal businesses.