E-Commerce Platform Ebay Improve Service Standards For Sellers

< p > September 16th, a few days ago, the foreign trade business platform < a href= "//www.sjfzxm.com/news/index_c.asp" > eBay < /a > improved the seller's service standards, set up cross-border sales restrictions, and the sellers who did not reach the lowest standards of the US site would be restricted.

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< p > eBay has announced the new policy of "a href=" //www.sjfzxm.com/news/index_q.asp "cross border sales restriction < /a > in the bulletin board. The site is applicable to China, the United States, Britain, Germany, France, Australia, Belgium, Singapore, Canada, Ireland, etc., with emphasis on the US market.

EBay expresses the hope that the seller will satisfy the buyer's needs and expectations through good customer service so as to improve sales performance.

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< p > it is understood that in order to enable buyers to get better a href= "//www.sjfzxm.com/news/index_c.asp" > shopping experience < /a > on eBay, eBay stipulates that if the seller fails to meet the minimum seller standard of the US site, the seller's cross border sales authority will be limited.

Sellers need to improve their sales methods and service contents, so that they can win the next rating.

EBay will check the seller's account at 20 every month. If the account reaches the seller's service rating requirements, the cross-border sales restrictions can be automatically lifted.

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< p > in addition, sellers must check Seller Dashboard's Seller Performance regularly, and decide which aspects they need to improve according to the details of the report.

According to eBay's sales code policy, the seller's service items include: providing reasonable freight and packing charges, marking freight and delivery time in the description of goods, carrying out the return policy, answering the buyer's questions in time, keeping a friendly attitude and professional reply during the paction, and ensuring that the goods are sent to the buyer in the time specified in the description.

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< p > eBay has always implemented the policy of protecting buyers, which has high requirements for sellers and restrictive conditions.

Restrictions on cross border sales authority, on the one hand, is the embodiment of eBay's implementation of a buyer centered platform. On the other hand, it is also a specific measure for eBay to standardize seller service system.

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