3. 15 Consumer Day &Nbsp; Perspective Of Consumer Quality Confusion

March 15th hearing

Today, we have brought together several representative questions. We have invited Chen Zhanguang, Deputy Secretary General of China Leather Association, director of leather logo office, Li Yanping, deputy director of leather logo office, and Qin Xiaobo, deputy director of the national footwear quality inspection center.

Bewilderment: Mr. Zhang, who lives in the south, takes a pair of leather shoes that he has been shelving for five years from the lockers to put them on. When he goes down the stairs, he finds that he has left all the powder. After a closer look, the soles are broken into granules.

Why does a pair of new leather shoes that have never been worn happen?

Qin Xiaobo, deputy director of the national footwear quality inspection center: now

Mr. Chang's new shoes may be inappropriate because of their too long storage time, which may result in hydrolysis. They may also be caused by aging and deterioration of the soles.

Therefore, it is suggested that consumers should not stay long after buying new shoes. They should be properly collected for seasonal shoes. The specific method is also very simple. They can first clean and maintain leather shoes. After drying, they should put up shoes or soft floss (such as newspapers, cloth, etc.) in the shoe cavity, and put some desiccant in the shoebox in the ventilated and dry place when storing.

Shoes are consumer goods, will deteriorate and deteriorate, so the provisions of the three package period, after three pack period, such as this placed for several years, it is difficult to detect and identify, two is that even if the shoes do have quality problems, manufacturers can not accept, consumers' rights and interests can not be maintained.

Puzzle two: Mr. Chen bought a pair of leather shoes at a brand store. After wearing it for a few days, he found that socks were dyed black. Is this the quality problem of shoes?

Qin Xiaobo, deputy director of the national footwear quality inspection center: the decolorization of shoe leather is mainly caused by technological reasons.

Shoe leather is usually made of pig leather or sheep leather. Considering the breathability and comfort, many brands now apply light coating or even no finishing to the finishing process of shoe leather.

During the wearing process, the decolorization of the coating layer or the migration of dyestuff in the leather may cause the socks to be stained.

Therefore, it is normal to have a slight decolorization when wearing leather shoes. If we want to avoid such a problem, it is suggested that consumers should buy shoes with light colored shoes or shoes close to the stockings.

Of course, for decolorization is very serious, and even affect the normal wear condition is a quality problem.

In Appendix A of QB/T1002-2005's "leather shoes" standard, it is stipulated clearly that the following problems can be identified as quality problems during the service period of normal service, of which A.2.7 is: the shoes are obviously decolorizing and polluting the socks.

If leather shoes are normally worn during the service period, it is obvious that the shoes are obviously decolorizing and contaminating the socks. They can be identified as quality problems. If they exceed the after-sale service period, or when they are not wearing normally, such as wearing leather shoes on rainy days, the water in the leather shoes will be decolorization, which can not be regarded as a quality problem.

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If it is a matter of quality, the consumer can deal with it according to the regulations of after-sales service formulated by the enterprise or according to the uniform stipulations of the place where the sales unit is located.

Perplexity three: Fashion Editor ANGIE recently found some fashionable trunky shoulders, snow boots and other products on the market looking at the same appearance. The price difference was very large, and some even reached the height of ten times. I can not help wondering that after careful understanding, we know that some of them are made of leather substitute materials. What are the advantages and disadvantages of the genuine leather products and the former? How should consumers choose?

Li Yanping, deputy director of the leather logo office: as we all know, natural leather is elegant in quality, comfortable in clothing, and has the characteristics of breathability, skin care, warmth retention and environmental protection. It is a high-quality raw material for leather shoes, fur clothing and leather bags.

However, because of the high price of natural leather, some leather, leather shoes and leather bags are made of synthetic materials. Although the wearing materials are slightly less comfortable, they are also favored by consumers because of their rich colors and low price.

Consumers should be based on the rational analysis of the advantages and disadvantages of the two, and make choices based on demand, especially to identify the material and avoid buying fake products and shoddy products.

Similarly, consumers often ask questions when buying fur products. How can the price difference of seemingly similar products be so disparate? The natural fur products are made of rare animal skins, because of their scarcity, so the price is high.

As a result, there are low-grade fur imitation imitated high-grade fur imitation products, and products made of substitute materials. Because of the advanced technology, experts are hard to distinguish. It is even more difficult for ordinary consumers to distinguish.

Moreover, some manufacturers' product identities are not clear, so they are confused and confused.

Because of this, we suggest that consumers choose products with genuine leather signs when buying genuine leather products.

The "genuine leather logo" is the trademark of the China Leather Association registered in the State Administration for Industry and Commerce in 1994. It is a symbol of high-grade natural leather, fur and its products. It is recognized that this brand of "genuine leather sign GenuineLeatherMark" has been guaranteed by material assurance, quality assurance and after sale service.

The promise and guarantee of "real leather logo" to consumers is direct and distinct.

First of all, in terms of product quality, the "genuine leather label" proves that the product is made of natural head leather, so it has unique characteristics of the skin, such as human affinity, moisture absorption and moisture permeability, and so on.

Secondly, in the environmental protection and health aspects of the products, the "genuine leather logo" advocates the use of environmental protection materials, and its production process also requires the use of clean production technology.

In particular, the "genuine leather logo eco leather" introduced a few years ago provides better protection for the environmental performance of "genuine leather logo" products.

It has made strict restrictions on the special chemical substances that may affect the ecological environment in leather, such as six valent chromium, banned azo dyes, pentachlorophenol, formaldehyde and so on, and requested tanning enterprises to implement environmental pollution control in the whole production process.

The first garment of our ancestors is animal skin. It comes from nature and is a valuable gift from nature to mankind.

In today's society, simple living, returning to nature, eating green food and wearing natural products have become the basic characteristics of high quality and high quality life.

If conditions permit, why do we not choose healthier and more environmentally friendly natural products to contribute to the green of the earth?