What Are Customers Not Interested In Listening To?

Wrong coping

Continue to communicate with customers in accordance with their own ideas.

Since you are not interested in listening, I simply do not speak.

Problem analysis

"Continue to communicate with customers in accordance with their own ideas". One-way communication like this has no effect.

From the point of view of our salesmen, we always regard this opportunity as a rare or last opportunity, so we always hope to have more exchanges.

But from the customer's point of view, he has closed the channels of communication, just because he is polite and perfunctory, and sales are two-way communication, so the communication effect will not be very good at this time.

"Since you are not interested in listening, I simply do not speak". This is another extreme practice. In fact, we should first find out the reasons why customers are unwilling to communicate, and then decide whether to continue to introduce better.

In the process of communication, there are times when customers are not willing to communicate or are not interested in what you are saying. Some customers will not be clear about courtesy.

Always keep your eyes on the customers and observe whether the customers agree with what you have said.

If you have the following situation, you have to pay attention.

Use your hands to tap the table, stamp your feet, hide your feet or tiptoe continuously.

Start yawning, hold your head up with your hands.

Graffiti?

A vacant sight.

¾ time is ready to refute and doubt you.

The feet and the whole body have already thought out.

Keep looking at your watch and your notes.

Feet up?

The reason why you can't hear it is probably because you said it wasn't what they were most concerned about, or they weren't used to your way of communication, or they could be caused by personal reasons, such as what he might be rushing to do.

So we need to make a comprehensive judgement.

Therefore, the following strategies can be recommended:

First of all, if a comprehensive judgement is made, customers really do not have the will to continue to communicate, then we need to make adjustments. First, ask: "Sir / madam, I have made an introduction to our products. Do you see if it meets your requirements?" first of all, inquire about the real intention of customers. If customers are not interested, they should immediately adjust their directions: "Sir / madam, excuse me, I do not seem to fully understand your needs, so what kind of products do you like, please?"

Or, if you feel something like a customer, you can ask, "Sir / madam, I see you look very anxious, isn't there something?" if he says something is going on, you need to hurry up the customer, leave the contact way of the customer, make an appointment for the next time, contact the customer actively, and invite customers to come again.