Brand Shirt &Nbsp, What Is The Problem?

Ms. Zhang is an old customer of Shandong spring Plaza in Paris. The latest shopping experience has made her a little depressed: "I bought a more than 1000 shirt in the gifen counter in the mall, who knows how to wear it several times, and the clothes are spinning around two arms!"

More than 1000

In October 24th, the reporter saw Ms. Zhang's shirt.

There is indeed a bit of spinning in the sleeves of the shirt.

Ms. Zhang told reporters about the general story. In September of this year, I bought a shirt of their family in the gifen counter in spring, Paris.

The shirt is 100% mulberry silk, black and white, the price is 1397 yuan.

I bought some clothes in my family before, and they were old customers.

But after I bought it, I wore it at the end of September, wore it once in early October, and when I was wearing it again in October 6th, the two cuffs of my clothes were already spinning.

I sent them my clothes in the afternoon, and the counter said they had to send them back to the factory for a look.

Then I went back and waited and waited for a long time.

On the 22 day, I gave them a call, and they answered me that the manufacturer had already identified the clothes and thought it was not a fabric problem, so they just put back the thread of my clothes.

I am very dissatisfied with this answer. This shirt is not cheap enough to tell the truth. It's so easy to draw silk. Is there really any problem with the fabric?

Manufacturer: no

24 afternoon, reporters also came to Paris Spring Square found.

The staff of Jifen counters said, "there is such a thing."

The customer came over to look for us.

Then, a woman in charge of the cabinet, Ms. Xu, explained that when Ms. Zhang came to look for us, we sent the clothes back to the factory.

When she brought it, we also looked at it. There were no other problems in the clothes. There were only some silk threads in the sleeves. The place where the breakage occurred was the most common contact with the table, so we also suspected that it was a cause of wearing.

We told the situation to the manufacturer, the manufacturer has done the appraisal, and the appraisal result says that this is not a fabric problem.

Therefore, we can only help her to repair the silk thread and not give her a replacement.

The reporter asked whether there was any manufacturer's report on the damaged clothes. "This is not," Ms Xu said. "This shirt has been sold since August, but it has not received similar complaints. If the fabric is really defective, it should be not only that," she added.

Later, she also showed the test report of the dress to the reporters at the factory.

The reporter saw that the inspection report was made by the national textile product quality supervision and inspection center, and the above test results showed "qualified".

Difficulty: high cost of professional accreditation

However, although the manufacturer has given the appraisal, if she does not agree, what should she do? China's 315 Rights Network explains, "in the dispute of clothing consumption, if the parties are not satisfied with the result of the manufacturer's appraisal, some will ask the quality and technical supervision department to identify the clothes.

However, according to the regulations, clothing must be cut off for quality identification, and then the relevant identification department should be taken.

If the identification result is a quality problem, the identification fee will be borne by the shop owner. The customer can ask for full refund or other compensation measures. If the identification conclusion confirms that there is no quality problem, the store owner will not assume any responsibility and the identification fee will be paid by the customer.

But the cost of this identification is high, the clothing will also cause a certain damage, and the texture of the clothes can be identified, but it is difficult to identify the damage caused by some external forces.

The staff of the rights protection network suggested that "there is no specific stipulation on the" Three Guarantees "of clothing in China. Customers have reached some oral agreements when buying clothes, and they have no legal basis.

The best way to solve disputes is to negotiate.