Dress Guide Shopping Language Should Pay Attention To The Specification.

Speak skills and use words.

Customer: "I have always wanted to buy PDA, but I heard about it.

It's hard for a friend of mine to use it clearly. "

Salesperson: Yes, you are right. Many people don't use the function of PDA very well, but the design of business is different. It will be very useful.

Here is a simple instruction manual that will tell you how to use it. At the same time, there is a guidance key inside the business. It will not be used to inquire at any time, or you can call our company's hotline. If it is still not used, we can send someone to explain it, and then we can go back to the store.

You see, the salesperson agrees with a "yes" to the customer, explaining the reason why the pocket PC is not easy to use with a "but".

This method can make customers feel happy to change the misunderstanding of products.

Customers may put forward some shortcomings of the commodity, and the salesperson can emphasize the outstanding advantages of the goods, so as to weaken the shortcomings raised by the customers.

When the objection raised by the customer is based on factual evidence, this method can be applied, for example:

"There is a large capacity to remember 500 thousand Chinese characters."

Customer: "the capacity is very large, but it is easy to lose data."

Salesperson: "you are talking about a low price product, you need to have spare batteries to prevent loss of data when changing batteries. Now the business is using flash memory technology, changing batteries or taking batteries for half a year, and will not lose data."

Sometimes, we can guide customers through asking questions to customers, so that customers can remove their doubts and find out the answers themselves.

For example, a customer enters the shop to see the blower:

Customer: "I want to buy a cheaper blower."

Salesperson: "cheap blowers are generally small. Do you want smaller ones?"

"I think the discount will be a little cheaper."

Salesperson: "but what is the quality of the blower there compared to ours?"

When speaking in sales promotion, the wording of a dress should be polite, which is mainly expressed in honorific.

The greatest feature of honorific is: courteous, warm and solemn.

When using honorific, we must pay attention to time, place and occasion.

This is a widely applied method to answer customer objections. It is very proud and effective.

Specifically, on the one hand, the salesperson agrees with the customer's opinions, and on the other hand explains the reasons for the customer's opinion and the one-sided view of customers.