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Shenyang: Complaints About Clothing And Footwear Remain High

2010/7/30 8:35:00 48

In the first half of this year, the Shenyang consumer association system received 1044 complaints from consumers. The success rate of mediation was 87.54%, which saved 2 million 147 thousand yuan for consumers.

Recently, reporters learned from the Consumers Association of Shenyang that the total number of consumer complaints received in the first half of this year increased by 6.21% compared with the same period last year, and the recovery of economic losses dropped by 16.92%.

Among all the complaints, the most complaints were catering, bathing and Cosmetology, accounting for 23.95%.

Clothing

Shoes and caps and food complaints were also more than 10%.

It is understood that the hot issues of consumer complaints are mainly fitness.

Culture

Complaints about entertainment increased by 120% over the same period last year.

Consumers are most concerned about the problem of failing to fulfill their promises, breaking contracts, such as "shrinking" of gym services, replacing coaches without permission, failing to use aging equipment, and reducing or cancelling fitness grounds.

In the first half of this year, the Shenyang Consumer Association had a total of 50 complaints about beauty salons and bath, which hit a new high.

The main problem is that the beauty salon center is mostly prepaid consumption, such as the membership card,

Year card

And so on, many consumers reflect that when they do the card, the service staff has a very good attitude.

At the same time, clothing and footwear complaints remain high, including clothing complaints 78, footwear complaints 56.

Consumers are most concerned with quality problems, such as cracking and breakage of clothing in a short period of time.

Once the dispute arises between the two sides, quality appraisal must be carried out, and the high cost often leads consumers to give up and admit their bad luck.

Complaints about pharmaceuticals, health products and medical devices increased, an increase of 36.9% over the same period last year.

According to the Consumer Association survey, victims of such cases are mostly middle-aged and elderly consumers.

In addition, real estate disputes and mobile phone problems remain hot topics.

Shenyang consumer association responsible person said that the proportion of quality complaints in the first half of this year decreased by 5%.

The quality complaints of household appliances and mobile phones and other consumer goods have dropped significantly, mainly due to the intensification of market competition. Businesses are paying more and more attention to the influence of their brands, and have made great efforts in the quality of products.

However, complaints arising from security problems rose sharply, an increase of 100% over the same period last year.

Complaints about express goods also increased significantly.

Many consumers reflect that the mail order goods are "not in good order", and some of them are of poor quality or even inferior.